PC Blues

Request Consultation

Privacy Policy

PC Blues

ABN: 11 644 148 341

Queensland, Australia

Email: dev@pcblues.com

Effective Date: 10 September 2026

1. Introduction and Commitment

At PC Blues (the “Consultant”), we are committed to protecting the privacy and security of your personal information. We understand that in the computer consultancy sector, we handle sensitive, confidential, and often proprietary business data.

This Privacy Policy explains what personal information we collect, how we use it, and how we safeguard it, ensuring we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. What Information We Collect (Personal/Company Information)

We only collect information that is necessary for us to provide you with our consultancy services. The types of information we may collect may include:

  • Contact Details: Names, job titles, phone numbers, email addresses, and physical business addresses.
  • Financial Information: Billing details, payment information, and records of services rendered.
  • Technical/Project Data: Information related to your computing environment, project specifications, user account details (if required for service delivery), and any uploaded project files.
  • Professional Information: Details regarding your business operations, industry, and operational needs.

Note: We are committed not to collect any sensitive information (such as health information, racial origin, or political opinions) unless it is absolutely essential for the project and explicit written consent is obtained.

3. How We Collect Information

We collect personal information using lawful and fair means, primarily through:

  • Directly from You: When you contact us, fill out a questionnaire, or meet with us.
  • From Our Suppliers/Third Parties: Sometimes, we may receive necessary information about you from third-party sources (e.g., cloud service providers, payment gateways) who are providing us with necessary functional tools to complete your request.
  • From Public Sources: Information that is publicly available and provided by you.

4. How We Use Your Information (Purpose)

We will only use the information we collect for the purposes for which it was collected, which include:

  • Service Provision: To understand your requirements, diagnose technical issues, and deliver our computer consultancy services.
  • Billing and Administration: To generate invoices, manage payments, and maintain our business records.
  • Communication: To contact you regarding project updates, service changes, or inquiries.
  • Improvement: To improve our services, analyze common issues, and enhance our internal processes (this information is usually anonymized).
  • Legal Compliance: To meet our legal, accounting, or professional obligations.

5. Disclosure and Sharing of Information (Third Parties)

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We may engage trusted third-party contractors or subcontractors (e.g., IT support systems, payroll services, cloud storage providers) to assist us in providing the service. We ensure that these third parties are contractually bound to adhere to privacy standards at least as strict as those outlined in this policy.
  • Legal Requirements: If we are required by law, subpoena, or governmental authority to disclose your information.
  • With Your Consent: With your express written permission for specific purposes outside of core service delivery.

6. Security of Your Information

We take robust and reasonable steps to protect your personal information from misuse, loss, theft, unauthorised access, modification, or disclosure. These security measures include:

  • Encryption: Using secure, encrypted methods for data transfer and storage where appropriate.
  • Access Control: Limiting access to your data strictly to those employees or contractors who require it to fulfill the contracted work.
  • Physical Security: Keeping any hard copies of sensitive data secured (locked filing cabinets, etc.) and destroying them securely when no longer needed.
  • Digital Security: Maintaining current anti-virus software, firewalls, and secure password practices on all work devices.

7. How Long We Keep Your Information (Retention)

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax and accounting records, which must be kept for seven years).

When the information is no longer needed, we will securely dispose of it in a manner that protects your privacy.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and the right to request corrections if that information is inaccurate or incomplete.

To request access or correction, please contact us using the details provided in Section 10. We will generally respond to requests within a reasonable timeframe (usually 30 days).

9. Compliances and Complaints

If you believe that we have breached this policy or handled your information inappropriately, we encourage you to contact us immediately.

We process all complaints internally and will treat them with the utmost confidentiality and seriousness. If you are not satisfied with our response, you have the right to lodge a complaint with the Australian Information Commissioner (OAIC).

10. Contact Details

If you have any questions regarding this Privacy Policy or your personal data, please contact:

PC Blues

Privacy Officer: Mark Osborne

Email: dev@pcblues.com